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What can I do to receive a project quotation in the shortest time possible?
The last thing we want is to waste your precious time. Therefore, please try to prepare as detailed functionality requirements as possible and include all the API/3rd party system documentation if available. If our advisor is not able to provide you with a concrete quotation at the first response, it is possible that you have not been specific enough while describing your project requirements. The advisor will not prepare an accurate quotation until they are completely sure that they have fully understood your point of view and intentions.
Possible solution:Read MoreHire Our Developer
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Is there any way to speed up the development of my project?
Our goal is to finalize each project as soon as possible, but to maintain optimal workflow, we need to have our whole development team busy ahead. Do not forget to plan ahead as well. This way you will avoid stressful situations and lower the risk of missed deadline.
Possible solution:Read MoreFast Project Turnaround
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Why is your advisor suggesting project phases?
It may be caused by insufficient specification, demanding requirements or particularly complex project. Sometimes it is just not possible to predict every aspect and complications that may occur. Thus, splitting the project into phases may help avoid misunderstandings and wasting time on changing the project scope during the development of a whole, complex solution.
Possible solution:Read MoreHire Our Developer
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It looks like the software I requested is missing some functionalities. What now?
Our advisor provides the quotation based on the interpretation of your requirements. Quite probably the information you sent us was not clear enough. You need to ensure nothing is missing and double check the quotation. If a certain functionality is not included, it is always possible that we can add it, but for an extra fee - you did not pay for this feature anyway because it was not included in the quotation. If you did, do not hesitate to inform our advisor about that fact, we will surely get it sorted out immediately.
Possible solution:Read MoreHire Our Developer
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What is the average waiting time for fixes?
In the vast majority of cases we go ahead with the fixes of your software within no longer than 24 hours from the moment of obtaining your remarks. Fixes require time but we do our best to reduce that time to a minimum. Please note that our developers do not just stand by while our customers are checking the software - they are assigned to other projects. Plan ahead and you will avoid any stressful situations, especially during BETA phase period.
Possible solution:Read MoreSLA/Ongoing Support
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Do I have to install and test BETA version of my project in my own environment?
You are not supposed to implement received software in live environment, especially in BETA phase, unless it is verified and confirmed that it is working as expected. The operation manner of system environments may vary depending on the installed versions, configuration, custom modifications and, in particular, if you already have any 3rd party software set up. Each of them may interfere with the solution we provide particularly with complex integrations connected with many aspects of the system. It is recommended that you have a development environment where you can safely test your project and prepare it for deployment.
Possible solution:Read MoreStandard Quality Assurance
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I do not have enough time to test my project now. Can we postpone the testing?
Our team works on numerous software development projects at the same time. To avoid overload and to standardize the time of each project receipt, we provide you with specified time to verify and test your project. The more complex your project is, the more time you receive to test it. In order to ensure comfortable work for both you and our developers we would like to keep the time frames as much as it is possible.
Possible solution:Read MoreExtended Verification Time
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Can you implement my project directly in my production environment?
Deploying a ready project to a live environment might be a challenging and time-consuming task. You should not only make a solid backup and schedule the whole process, but also install, verify and launch your new software. Luckily, we can save you the hassle.
Possible solution:Read MoreCustom Deployment
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I would like to have all rights for the software you created for me. Is it possible?
In most cases, you are not allowed to perform certain actions with the software your requested. These are renting, sublicensing, assigning, leasing, loaning, reselling for profit, distributing, publishing or networking rights. Still, that does not need to be a standard!
Possible solution:Read MoreExtended License Agreement
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Can you create an enterprise-level solution for my resellers or business clients?
We offer our services to customers with any budget and needs, including large enterprises with sophisticated demands. Dependent on your requirements and the scale of the project, we adjust our methods to maintain your standards and meet all your expectations.
Possible solution:Read MoreOfficial Software (For Enterprise)
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Can you prepare a documentation for my clients and staff members?
Neat documentation of the key aspects of your system is very important in nowadays, modern business. It enables you to introduce each new piece of software effortlessly and carry out a comprehensive training for your employees. It can be also prepared to present and explain your clients how to use your new system or a certain tool.
Possible solution:Read MoreDocumentation (For Enterprise)
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I have an idea for a new software release. Can you develop it and add it to your offer?
We are used to saying: "Nothing can stop a great idea" or "A good idea is priceless". If you have a well-thought concept for a new software then you are halfway to success. Now you need skilled and experienced developers like ours who will work with a strong passion and full dedication to reforge your idea into a ready product.
Possible solution:Read MoreSponsored Software
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Can you ensure the compatibility of your software with next versions of my system?
Frequent updates of base systems are simultaneously a blessing and a curse. They may give you sleepless nights, especially when you have 3rd party solutions implemented in your base system. The last thing you want is to be stuck between the necessity to upgrade and risk loosing stability, and postponing the updates endlessly causing a very negative impact on both your security and competitiveness. Luckily, we have a solution for this.
Possible solution:Read MoreExtended Guarantee
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Nothing can go wrong with my project and its deployment. Can you guarantee that?
Each software project we develop is tested by our dedicated team of testers. While every single project is very important for both us and our clients, each one is different. They differ in dozens of factors like level of complexity, systems involved or deployment process. From our experience, the most important for you is whether the project will meet all expectations of you and your clients, whether installation and data migration will go smoothly, whether you will not waste days to get everything up and running. We can provide you all of these.
Possible solution:Read MoreStandard Quality Assurance
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Will your software comply with my strict standards and security policy?
We are aware of the fact that you cannot afford to lose your precious time and reputation. You need to be completely certain, that the code of your software is secured, optimized and simply flawless. You want us to follow even the most strict guidelines and standards of your business. You want top of the line services only, no compromises. Here at MassMarketingLists.com, we understand that completely and we can rise up to the challenge.
Possible solution:Read MoreAdvanced Quality Assurance
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Can you help me advertise and promote my new software?
Our developers and engineers are about to start your project. You almost have everything you need to improve your business. The next step is to announce your new software or solution to the whole world. But where to start from and how? MassMarketingLists.com is a respected company with many years of experience. We are a well-known service provider in the world of software. We have thousands of satisfied clients and target audience who may be interested in what we have developed and you want to offer. Our duty is not only to develop your project but also we have perfect tools that will help you promote it! Will you accept our helping hand?
Possible solution:Read MoreSoftware Marketing
Additional Solutions
The possible solutions mentioned above are nothing else but additional, complementary services offered by us to provide you with extra possibilities and flexibility of the whole software development process, as well as to ensure that ready software will meet your business standards. You can order specified solutions while creating a new custom software development request and while checking your initial project quotation as well.
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Fast Project Turnaround
We will engage additional resources and specialists to work on your project so it will be finished and delivered to you 2x faster. Simple as that.
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Hire Our Developer
Your project will be charged hourly. You will be able to manage developer/s work directly so you can prepare your own To-Do tasks list. Our Development Team Manager will assist you if your goals are out of your expertise. An excellent solution if you do not want to spend your time on discussing projects with our advisors, waiting for quotations or you simply need a professional developer’s assistance to handle multiple system improvements and fixes in your business. Hire our developer/s and get things done!
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Official Software (For Enterprise)
We can design and develop your own software, which you can make available to your resellers and customers. Such a software will have to pass more advanced QA and it will be prepared specifically to be used in many different environments by your resellers and customers.
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Documentation (For Enterprise)
For Official Software, we will prepare for you a well-organized documentation of created software in any format you require (e.g. PDF or Wiki).
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Extended License Agreement
You will be granted with full property rights to the software we created for you, together with permission to modify and distribute it without any limitations.
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Sponsored Software
Your custom software development project, or its part, will be added to one of our official products or will be converted into a completely new solution to be offered to our customers.
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Custom Deployment
Once BETA Phase is complete, our team will handle all the preparations and make the necessary backups for you. Then, we will implement, configure and test the software directly in your production environment. You are good to go now!
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SLA/Ongoing Support
If a solution that we will create for you is a mission critical or you simply require much faster support, we can assign to your project our experts from L1 and L2 technical support to take care of any issues on the fly and let you forget about the troubles. The service can cover both problems on your end or those experienced by your customers. Usually, it is a monthly plan charged per hour. We can also assign a dedicated specialist or a developer just at your disposal for a specified number of hours per day.
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Extended Guarantee
Select this option and sleep peacefully because your project will be protected by an additional guarantee. Such a guarantee covers compatibility problems after updates of your environment even after the project has been finished and deployed already. We will adapt your software to the latest versions of your environment and make sure it remains operational.
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Standard Quality Assurance
We will conduct for you additional testing performed by our dedicated Quality Assurance Team including, but not limited to, compatibility tests, usability verification, data validation as well as verification of installation and migration.
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Advanced Quality Assurance
We will perform for you highly detailed testing according to your requirements, including, but not limited to, checking security issues, stress testing, code optimization and searching for vulnerabilities.
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Extended Verification Time
You will be given twice as much time to test and verify your project. In that very time our team will answer all your questions and help you eliminate any issues with the highest priority.
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Software Marketing
We will help to market your software and reach potential customers through sending a newsletter to target audience associated with the industry, advertising your software on leading social networks and forums or even adding the software to our official marketplace.
